Effective date: May 2026
The Writing Agency (“TWA,” “we,” “our” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. TWA is the trading name of Sam Hallett. This policy explains how we collect, use, disclose and safeguard your information when you visit thewritingagency.co.uk.
Information you provide directly: When you fill out our contact form (powered by Netlify Forms), we collect your name, email address, phone number and any message you include. We do not store payment information on this website.
Information collected automatically: We use Google Analytics 4 (GA4) to understand how visitors use our site. GA4 may collect device information (browser type, operating system), usage data (pages viewed, time on site) and approximate location derived from IP address. Google Analytics does not identify you personally.
Cookies: We use Cookiebot to manage cookie consent. Cookies are only placed after you give explicit consent via our cookie banner. For details of specific cookies used, see the cookie declaration accessible from the banner. Categories include:
We use the information we collect to respond to enquiries submitted via our contact form, analyse site traffic and improve the website experience, and ensure security and prevent misuse.
We do not sell your personal information. We may share data with the following service providers who process it on our behalf:
We may also disclose information if required by law or to protect our legal rights.
Contact form submissions are retained only as long as necessary to respond to your enquiry and maintain records for legitimate business purposes. Analytics data is retained in accordance with Google Analytics’ default retention settings (14 months).
Under UK GDPR, you have the right to access, correct or delete your personal data, object to or restrict processing, withdraw consent at any time (this does not affect prior lawful processing), and lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, contact us at enquiry@thewritingagency.co.uk.
We implement reasonable measures to protect your information from unauthorised access or disclosure. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy, contact us at:
The Writing Agency (trading name of Sam Hallett)
Email: enquiry@thewritingagency.co.uk
Phone: +44 117 427 0615